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Erik Soell – Rapid Learning at the Federal Reserve

By Adib Masumian

Erik Soell joined the Federal Reserve Bank of St. Louis in 2001, where he leads the Fed’s Rapid Communications team, which manages Rapid Response, Ask the Fed, and other similar programs.



Why Video? Alex Turkovic at ELS 2014 (Part 3)

By Kevin Gumienny

After implementing video training, BigCommerce’s trial-to-paid conversion rate went to 15% from 10%. The company was more successful in educating their customers. Employees spent more time learning, and less time in the classroom.

What techniques did the training team use when creating these videos?



Why Video? Alex Turkovic at ELS 2014 (Part 2)

By Kevin Gumienny

When the training team at BigCommerce turned to internal training, they determined that sales and other agents needed to share the same understanding of the user experience.

BigCommerce has three distinct internal audiences. Technical support personnel, who needed to manage the phone queue and have a handle on the technical details of the product; sales, where time is money; and engineers, who preferred self-paced training and bite-sized sessions.



Video – More Than a Spectator Sport (Part 3)

By Mary Word

The third part of David’s talk discussed branching choices. User control. The user wants to see what is there, and is in control of how to get there. David showed us several examples, two of which I will share.



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