For the second episode of E-Learning Council’s Leaders in Learning Podcast, we interview Alex Turkovic, Director of Training & Implementation Services at HotSchedules Alex has spoken at E-Learning Symposium and is a former board member of E-Learning Council. Many of us think of training as inward facing–training our employees. In this conversation, we discuss customer training:
- The increase in customer satisfaction and trust that training can bring to the customer relationship.
- The challenge of training a customer in a high stress, high interruption environment.
- The return of investment of training your customer.