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Effectiveness of Training on Business Objectives

I am exploring methods of showing effectiveness of training on quality of service measures in IT. Since there are many factors that could affect quality, how does one determine a realistic correlation between training and the effectiveness of quality of service?
Each month numerous Service Performance Measures are taken and reported. These could be used to establish a baseline at the beginning of an education initiative.
Does anyone have suggestions on how to measure realistic effectiveness of training?

1

ROI is one method for measuring Training Business Objectives

There are a number of methods of measuring the effectiveness of training against business objectives including Balanced Scorecard, Kirkpatricks Assessment levels, etc. I just wrote an article on using ROI to measure training effectivenss: http://www.microassist.com/custom-e-learning/the-learning-dispatch/using...

The resources at the end of the article might get you pointed in the right direction.

Sanjay Nasta
MicroAssist, E-Learning

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