Effectiveness of Training on Business Objectives
Submitted by dreamcatchers on Tue, 04/24/2012 - 09:02
I am exploring methods of showing effectiveness of training on quality of service measures in IT. Since there are many factors that could affect quality, how does one determine a realistic correlation between training and the effectiveness of quality of service?
Each month numerous Service Performance Measures are taken and reported. These could be used to establish a baseline at the beginning of an education initiative.
Does anyone have suggestions on how to measure realistic effectiveness of training?
- Forums:
ROI is one method for measuring Training Business Objectives
There are a number of methods of measuring the effectiveness of training against business objectives including Balanced Scorecard, Kirkpatricks Assessment levels, etc. I just wrote an article on using ROI to measure training effectivenss: http://www.microassist.com/custom-e-learning/the-learning-dispatch/using...
The resources at the end of the article might get you pointed in the right direction.
Sanjay Nasta
MicroAssist, E-Learning
Submitted by admin on Thu, 04/26/2012 - 14:21.