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Effectiveness of Training on Business Objectives

I am exploring methods of showing effectiveness of training on quality of service measures in IT. Since there are many factors that could affect quality, how does one determine a realistic correlation between training and the effectiveness of quality of service?
Each month numerous Service Performance Measures are taken and reported. These could be used to establish a baseline at the beginning of an education initiative.
Does anyone have suggestions on how to measure realistic effectiveness of training?


ROI is one method for measuring Training Business Objectives

There are a number of methods of measuring the effectiveness of training against business objectives including Balanced Scorecard, Kirkpatricks Assessment levels, etc. I just wrote an article on using ROI to measure training effectivenss:

The resources at the end of the article might get you pointed in the right direction.

Sanjay Nasta
MicroAssist, E-Learning

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