For the second episode of E-Learning Council’s Leaders in Learning Podcast, we interview Alex Turkovic, Director of Training & Implementation Services at HotSchedules   Alex has spoken at E-Learning Symposium and is a former board member of E-Learning Council.  Many of us think of training as inward facing–training our employees.  In this conversation, we discuss customer training:

• The increase in customer satisfaction and trust that training can bring to the customer relationship.
• The challenge of training a customer in a high stress, high interruption environment.
• The return of investment of training your customer.

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Transcript of Interview with Alex Turkovic

Sanjay Nasta: You are listening to Leaders in Learning Podcast from E-Learning Council. The mission of E-Learning Council is to advance e-learning through a community that provides leadership, best practices, and resources in a collaborative environment.

Hello. Today, we are talking to Alex Turkovic, Director of Implementation & Training at HotSchedules. Welcome, Alex.

Alex Turkovic: Thanks. Good to be here.

Sanjay Nasta: Alex, tell us a little bit about HotSchedules.

Alex Turkovic: HotSchedules is a software company that was actually born out of the restaurant industry, solving problems that restaurant managers face on a daily basis. What we do is create software that helps restaurant managers with scheduling employees, keeping track of inventory, and things like that. It really is bred out of a desire to help push efficiency into the restaurant industry. [Read more…]